Contact

Sales & Support

Whether you need a custom quote, have a pre-sales question, or need technical help — here's how to reach us.

Email Sales Open Support Portal
Sofia, BG
EU Infrastructure
24/7
Ticket Support
~20 min
Avg Response Time
EU
Data Jurisdiction
Company

Company Information

BelCloud LTD
  • Nishava 105, 1st floor
  • Sofia, 1404, Bulgaria
  • Company ID: 205491740
  • VAT ID: BG205491740
Contact

We do not offer sales or support over the phone.

How to Reach Us

Choose the right channel

Route your request to the right team so we can respond faster.

Sales inquiries

New orders, custom hardware configurations, DDoS solutions, colocation, and partnership discussions.

Email Sales
Technical support

Existing customers should use the support portal or client area for fastest response. We handle tickets 24/7/365.

Open Support Portal
Abuse / Security

Report network abuse, DMCA notices, or security vulnerabilities. See our Bug Bounty program for responsible disclosure.

Report Abuse
Before You Contact Us

Common Questions

Quick answers that might save you a ticket.

Our primary infrastructure is in The Netherlands, Sweden and Bulgaria, in carrier-neutral Tier III+ facilities. We can also deploy servers in other European locations on request.

Yes. Our on-site technical team is available 24/7/365 via the ticket system and email. Average response time is approximately 20 minutes.

We do not provide sales or technical support over the phone. All communication is handled through our ticket system and email to ensure clear documentation and faster resolution.

Most standard configurations are provisioned within 2–24 hours after order completion and payment confirmation, depending on stock and configuration.
Get Started

Need a dedicated server or custom quote?

Tell us your requirements and we'll recommend a setup that fits your performance, compliance, and budget needs.

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