Help Center

Frequently Asked
Questions

Clear answers for sales, provisioning, network, billing, and account topics.

View Servers Contact Sales
3–24h
Typical Provisioning
24/7
Support Availability
~20 min
Avg Ticket Response
500 Gbps
DDoS Protection
Quick Answers

Popular Questions

Where are servers located?

We have servers in Bulgaria, Netherlands and Sweden
How long does setup take?

Typically, 3–24 hours after payment, including weekends.
Do you provide DDoS protection?

Yes — L3/L4 protection up to 500 Gbps included for the Bulgarian Servers.
Do you support BGP / ASN?

Yes — IP announcements, BGP sessions available for EU based companies
What payment methods?

Credit Card, PayPal, Bitcoin, Cryptocurrencies, and more.
What's the refund policy?

3-day money-back guarantee for the first server ordered, if paid by card or paypal, no questions asked.
Sales & Ordering

Ordering & Pricing

Everything about placing orders, billing terms, and discounts.

EU-Based Servers

All dedicated servers are located in Europe. We own the hardware for full control and privacy.

Flexible Billing

Monthly, quarterly, semi-annual, or yearly terms with discounts for longer commitments.

No Setup Fees

No setup fees for any of our dedicated servers or hosting solutions.

Browse to the product you want, configure it, then click Order Now to complete checkout.

Yes. We own the server and networking hardware, which helps us maintain control and privacy standards.

No. All dedicated servers are located in Europe.

Yes. Billing terms: Monthly, Quarterly (3 months), Semi-Annually (6 months), and Yearly (12 months). Longer terms include discounts depending on period.

No free hosting is offered.

Occasionally, specific promotions include discount codes. Follow our social channels for campaigns.
Infrastructure & Location

Data Center & Location

Where your servers live and how to test connectivity.

Our main infrastructure and most dedicated servers are in Sofia, Bulgaria (EU). We also offer servers in other European countries as shown on the site.

Most servers are hosted in S3 Data Center. Some services are available in other EU locations as listed.

Use our Looking Glass page, which includes a test IP and tools.
Test IPv4: 94.156.35.72 Open Looking Glass
Provisioning & Migration

Setup & Migration

Delivery timelines, setup fees, and migration assistance.

Depends on stock and configuration, but typically 3–24 hours after payment.

No — there is no setup fee for our dedicated servers or hosting solutions.

Yes — delivery is typically 3–24 hours from payment, regardless of day (including weekends).

No, our services are unmanaged and we do not provide such assistance.

No — details are delivered to the registered account email. Change it before delivery if needed.
Support & Services

Support & Services

Availability and response times.

24/7/365 Support

Live on-site IT experts via email and ticket system, every day of the year.

~20 Min Response

Average ticket turnaround time, with priority handling for critical issues.

Free OS Reinstalls

2 reinstalls per 30 days included. KVM available for self-service installs.

Yes — live on-site technical support. IT experts are available 24/7/365 via email and ticket system.

Currently, support is provided in English only.

Average turnaround time is ~20 minutes.

2 reinstalls per 30 days per server. Additional reinstalls are 10 EUR per server. With KVM, you can install the OS yourself.

We provide free support regarding the online status of your server. We do not provide any managed support services.
Hosting & Use Cases

Hosting & Use Cases

Supported workloads and common use cases for our dedicated servers.

Yes — VoIP services are allowed on our dedicated servers as long as they are used for lawful purposes.

Yes — VPN services are allowed on our infrastructure.

Yes — our high-performance Dell dedicated servers and network are suitable for game hosting.

Yes — Windows provisioning includes enabling and testing Remote Desktop Protocol (RDP).
Windows Windows Server available with full RDP access
Network & DDoS / BGP

Network, DDoS & BGP

IPv6, DDoS protection, BGP sessions, IP announcements, and bandwidth details.

Test & Benchmark

Use our Looking Glass for speed tests and network diagnostics.

IPv6 Included

Each Bulgarian server includes a dedicated /64 IPv6 subnet alongside IPv4.

BGP & Routing

IP announcements and BGP sessions — from 300 EUR setup, only for verified EU companies.

Yes — each Bulgarian server includes a dedicated /64 IPv6 subnet (in addition to IPv4).

Yes — services in Bulgaria are protected against Level 3 and 4 DDoS attacks up to 500 Gbps using our in-built DDoS attack and intrusion prevention solution.

Yes — IP space can be announced for verified EU companies. 300 EUR one-time setup fee

Yes, for verified EU companies, with your own ASN: 300 EUR one-time setup, then 100 EUR/month maintenance.

Yes, for verified EU companies, 300 EUR one-time setup, then 100 EUR/month announcement.

No, we do not.

A free 1 Gbps uplink shared between multiple servers. The minimum guaranteed speed is 100 Mbps; the typical average can be 200–250 Mbps, but only 100 Mbps is guaranteed. Not allowed for video streaming or download sites. Usage should not exceed 100 Mbps on a 95/5 calculation.
Payments & Refunds

Payments & Refunds

Accepted payment methods, account balance, and refund policy.

Visa Mastercard PayPal Bitcoin SEPA Paysera Coingate

We accept Credit Card, PayPal, Bitcoin, and many other methods.
View all payment methods
Credit Card, PayPal, BitCoin, SEPA, Litecoin and many others through Paysera and Coingate.

No — unverified PayPal payments are rejected. Verify your PayPal account first.

Yes — customers can add funds to account balance and pay invoices from balance when due.

3-day money-back guarantee for the first server bought, if services aren't what you're looking for. Refund completion can take up to 14 calendar days.
More details
Cryptocurrency transactions are non-refundable. Pre-orders are non-refundable. Refunds are processed to the original payment method. See our Terms of Service for full details.
Account & Access

Account & Access

Password recovery, email changes, and account management.

Contact technical department via the contact page, describe the situation, and an operator will attempt to assist you. However, we cannot guarantee resolution for such cases.

Yes — change it from your profile page when logged in.

Yes — cancel all your servers and delete your account from the profile page.

Contact support anytime via email or ticket system (24/7/365).
Still have questions?

Our team is available 24/7/365.

Contact Sales
Still Have Questions?

We're here to help

Contact sales or open a support ticket — our team is available 24/7/365.

Contact Sales Client Login